As a management consultant, a lasting positive and profitable transformation of a client's organization is my main priority with every project. This typically includes selling more goods and services more profitably, and should include improved experiences for the client's customers and internal team.
Planning is of course an important part of these engagements. We must anticipate the gaps between the current state and the desired future outcome. No matter how small or large the project, we must consider two sides of the change equation: technical and people.
You can imagine how a change management plan intensifies when ours is a project covering the entire business side of the operation given the number of people and functions involved. The scope is much broader, but our process stays the same.
* When speaking with potential clients, assessing how they view change is critical to the potential success of a project together. Just as with any fitness regimen or new habit, we have to be ready and committed or the effort will not work. So we only enter into client agreements when we are confident that the outcome will be a successful one.